Swiss law applies to us, which means that there is no 14-day right of withdrawal. Due to our hygiene regulations, we do not accept opened products that are returned without reason. Your perfume arrived broken?If there is a problem, such as a leaking
If your package should have arrived long ago according to the tracking, but has not yet arrived, please check via the tracking whether it has been delivered to a neighbor or a branch. If this is not the case and the shipping status has not changed in
Since we ship your order from our German warehouse, you don't have to worry about additional customs fees. There are no additional costs for you, as we cover all customs fees. Our transparent and customer-oriented shipping policy ensures that you rec
Our products will usually arrive within 2-3 working days of the order date. Please note that Saturdays, Sundays and public holidays are not considered working days. However, in exceptional cases, such as during sales events or at Christmas, it may ta
After you have placed your order, we will wait for the payment to be received. As soon as this has been done, we will carefully prepare your order for shipment. We usually hand over your package to our shipping service provider within 24 hours. If th
As soon as your order has been shipped, we will send you an e-mail with a DHL tracking number and a tracking link. You can track your shipment by entering your shipment number. You can check the status of your order by clicking on the “Track” button
Don't panic, with our tracking service you can check the current status of your package at any time, whether it has been delivered to a neighbor or is waiting for you at a branch. You can find all the updates on your package in the tracking section.
Our logistics team will prepare your order for shipment and deliver it via DHL. We do not currently offer express delivery. Shipping costs vary depending on the destination country. You can view the applicable shipping costs on our website.
If this is the case, please contact our customer service and provide the following information:. It would be helpful if you could take a photo of the opened package, which will make it easier for us to track.
Our delivery partner DHL offers you the option of changing the delivery location or delivery day for your package. You will receive an e-mail from DHL with the package notification and can then make the appropriate changes directly on the DHL website
The Swiss right of withdrawal applies to the entire online shop. Please contact our customer support if you need to return an order. We will look at each case individually. We accept returns in the following cases:. We do not accept returns in the fo