Kazaar Fragrances

The Swiss right of withdrawal applies to the entire online shop. Please contact our customer support if you need to return an order. We will look at each case individually.We accept returns in the following cases:<ul><li>If the goods have not yet been used</li><li>If there is a mistake on our part, such as the wrong product or damaged goods upon delivery</li></ul>We do not accept returns in the following cases:<ul><li>In the event of spontaneous changes of mind on your part</li><li>if you are not satisfied with the scent itself</li></ul>Please contact our customer support using the contact form.

The Swiss right of withdrawal applies to the entire online shop. Please contact our customer support if you need to return an order. We will look at each case individually. We accept returns in the following cases:. We do not accept returns in the fo

What applies to returns?

Shipping and Delivery

Do you offer a returns policy?

How do I track my order?

Do I have to expect customs duties?

How long will it take for my order to arrive?

When will my order be shipped?"

Can I track my shipment with a tracking number?

What do I do if the delivery attempt fails?

What are the shipping options?

Is there anything missing from your order?

How can I change the time and place of delivery?

Do I have to pay the shipping costs for a return myself?

Can I return products that have already been used?

How long do I have to return my order?

When will my return be refunded?

How do I know if my return has been received?

I would like to complain about a shipment/product

I have received an incomplete or damaged delivery, what should I do?

Why was my order canceled?

Will the purchase amount be debited to me if I cancel?

Returns & Refunds

What payment options are available?

How do I receive my invoice?

How secure is my data?

Payment

Can I redeem a gift card at a later date?

How can I buy a gift card?

My discount code is not working?

Multiple gift cards or discount codes per order?

I have not received a gift card?

How can I redeem a gift card retrospectively?

How long is the gift card valid for?

Discounts

Payment & Discounts

Can I have my address changed?

Can I change or cancel my order at a later date?

I have not received an order confirmation?

Where can I see my order overview?

My order cannot be found in the customer account?

Order

What is the Kazaar Exclusive Club?

Is the Kazaar Exclusive Club free of charge?

When will I receive the points for my birthday?

Will my Club Points expire at some point?

How can I redeem my points?

I have more questions about the Exclusive Club?

Kazaar Exclusive Club

How do I create a customer account?

How can I change my account information?

Why is my order not in my user account?

How can I delete my account?

How do I change my password?

How do I manage my orders?

Customer Account

What applies to returns?Updated 8 months ago