What do I do if the delivery attempt fails?Updated 8 months ago

Don't panic, with our tracking service you can check the current status of your package at any time, whether it has been delivered to a neighbor or is waiting for you at a branch.

You can find all the updates on your package in the tracking section. If you notice that the package is being returned to us, please do not hesitate to contact our customer service. We will be happy to check whether we can resend the package to you.

If you feel that your package has been stolen or lost, you should contact our customer support team as soon as possible.