Kazaar Fragrances

<p>Our delivery partner DHL offers you the option of changing the delivery location or delivery day for your package. You will receive an e-mail from DHL with the package notification and can then make the appropriate changes directly on the DHL website.</p>

Our delivery partner DHL offers you the option of changing the delivery location or delivery day for your package. You will receive an e-mail from DHL with the package notification and can then make the appropriate changes directly on the DHL website

How can I change the time and place of delivery?

Shipping and Delivery

Do you offer a returns policy?

How do I track my order?

Do I have to expect customs duties?

How long will it take for my order to arrive?

When will my order be shipped?"

Can I track my shipment with a tracking number?

What do I do if the delivery attempt fails?

What are the shipping options?

Is there anything missing from your order?

What applies to returns?

Do I have to pay the shipping costs for a return myself?

Can I return products that have already been used?

How long do I have to return my order?

When will my return be refunded?

How do I know if my return has been received?

I would like to complain about a shipment/product

I have received an incomplete or damaged delivery, what should I do?

Why was my order canceled?

Will the purchase amount be debited to me if I cancel?

Returns & Refunds

What payment options are available?

How do I receive my invoice?

How secure is my data?

Payment

Can I redeem a gift card at a later date?

How can I buy a gift card?

My discount code is not working?

Multiple gift cards or discount codes per order?

I have not received a gift card?

How can I redeem a gift card retrospectively?

How long is the gift card valid for?

Discounts

Payment & Discounts

Can I have my address changed?

Can I change or cancel my order at a later date?

I have not received an order confirmation?

Where can I see my order overview?

My order cannot be found in the customer account?

Order

What is the Kazaar Exclusive Club?

Is the Kazaar Exclusive Club free of charge?

When will I receive the points for my birthday?

Will my Club Points expire at some point?

How can I redeem my points?

I have more questions about the Exclusive Club?

Kazaar Exclusive Club

How do I create a customer account?

How can I change my account information?

Why is my order not in my user account?

How can I delete my account?

How do I change my password?

How do I manage my orders?

Customer Account

How can I change the time and place of delivery?Updated 10 months ago