Returns & Refunds

Do I have to pay the shipping costs for a return myself?

You are responsible for the direct return costs and we cannot cover these. If an item is not in perfect condition for any reason, you can of course return it free of charge. The same applies if you have accidentally received the wrong item. If you ha

Can I return products that have already been used?

Unfortunately, due to hygiene and purity standards, we cannot take back or refund products that have been opened for these reasons. We ask for your understanding that we cannot take back these items and that no refund of the purchase price is possibl

How long do I have to return my order?

You can return your order to us within 14 days. If you wish to return your order, please contact our customer support. Please note that discount codes are offered after 14 days from receipt of the order.

When will my return be refunded?

As soon as we have received your return, it will be checked and processed by our team. You will then receive confirmation that we have received your return. The refund will be made in the following days to the payment method you used. If you have to

How do I know if my return has been received?

As soon as we have received your return, it will be checked and processed by our team. Once these steps have been completed, you will receive confirmation that your return has been received. The refund will then be made within the next few days to th

I would like to complain about a shipment/product

We are sorry to hear that your experience with your order was not 100% satisfactory. If a delivered item is not okay for any reason, you have received the wrong item or the delivery was incomplete, please do not hesitate to contact us directly via ou

I have received an incomplete or damaged delivery, what should I do?

If your delivery is incomplete or damaged, please contact our customer support team to make a complaint. Please attach a photo of the delivery to your message so that we can check your request as quickly as possible and provide a replacement if neces

Why was my order canceled?

We are truly sorry if your order has been canceled. Occasionally, an item may be sold out in the shop even though it is displayed as available. It is possible that very popular items may be out of stock shortly before you complete your order. In rare

Will the purchase amount be debited to me if I cancel?

Of course, you will not be charged for canceled items. The corresponding amount will be refunded.