We currently offer the following payment methods in our online store:.

We currently offer the following payment methods in our online store:<img src="https://attachments.gorgias.help/VvEzB7NjgLk7beky/hc/ZPB9rx18E87WVa3O/2024082615-74e36c2e-faed-4ae9-a48a-ffe9165e6225-payment-methods-4df4f323-6044-47f2-bea7-f2d17377a3f8.png" style="width: 700px;" class="fr-fic fr-dib fr-fil">

What payment options are available?

If you would like to receive an invoice for your order, please contact customer support. Please state the order number of your order when contacting us to speed up the process.

If you would like to receive an invoice for your order, please contact customer support. Please state the order number of your order when contacting us to speed up the process.

How do I receive my invoice?

The security of your data is our top priority, especially when it comes to payment transactions. Your personal data is transmitted in encrypted form to ensure that it is not accessible to third parties. In addition, our website is SSL-securely verifi

The security of your data is our top priority, especially when it comes to payment transactions.Your personal data is transmitted in encrypted form to ensure that it is not accessible to third parties. In addition, our website is SSL-securely verified.Your payments are processed by a specially certified partner who meets strict security standards.If you require further information on data protection, we recommend that you take a look at our privacy policy, which explains all relevant information in detail.

How secure is my data?

Kazaar Fragrances

Payment

Payment & Discounts

Do you offer a returns policy?

How do I track my order?

Do I have to expect customs duties?

How long will it take for my order to arrive?

When will my order be shipped?"

Can I track my shipment with a tracking number?

What do I do if the delivery attempt fails?

What are the shipping options?

Is there anything missing from your order?

How can I change the time and place of delivery?

What applies to returns?

Shipping and Delivery

Do I have to pay the shipping costs for a return myself?

Can I return products that have already been used?

How long do I have to return my order?

When will my return be refunded?

How do I know if my return has been received?

I would like to complain about a shipment/product

I have received an incomplete or damaged delivery, what should I do?

Why was my order canceled?

Will the purchase amount be debited to me if I cancel?

Returns & Refunds

Can I redeem a gift card at a later date?

How can I buy a gift card?

My discount code is not working?

Multiple gift cards or discount codes per order?

I have not received a gift card?

How can I redeem a gift card retrospectively?

How long is the gift card valid for?

Discounts

Can I have my address changed?

Can I change or cancel my order at a later date?

I have not received an order confirmation?

Where can I see my order overview?

My order cannot be found in the customer account?

Order

What is the Kazaar Exclusive Club?

Is the Kazaar Exclusive Club free of charge?

When will I receive the points for my birthday?

Will my Club Points expire at some point?

How can I redeem my points?

I have more questions about the Exclusive Club?

Kazaar Exclusive Club

How do I create a customer account?

How can I change my account information?

Why is my order not in my user account?

How can I delete my account?

How do I change my password?

How do I manage my orders?

Customer Account