Kazaar Fragrances

If you have accidentally created two accounts with us or would like to delete your account for other reasons, we regret this, but will be happy to delete it for you.Simply contact us and let us know which e-mail address you used to create your account. We will take care of the deletion and then send you a confirmation by e-mail.Please note that we can only delete your account when:<ul><li>all outstanding amounts have been settled,</li><li>you have received all refunds due from us and</li><li>none of your orders are still in transit.</li></ul>If one of these conditions is not met, we will not be able to delete your account immediately.

If you have accidentally created two accounts with us or would like to delete your account for other reasons, we regret this, but will be happy to delete it for you. Simply contact us and let us know which e-mail address you used to create your accou

How can I delete my account?

Customer Account

Do you offer a returns policy?

How do I track my order?

Do I have to expect customs duties?

How long will it take for my order to arrive?

When will my order be shipped?"

Can I track my shipment with a tracking number?

What do I do if the delivery attempt fails?

What are the shipping options?

Is there anything missing from your order?

How can I change the time and place of delivery?

What applies to returns?

Shipping and Delivery

Do I have to pay the shipping costs for a return myself?

Can I return products that have already been used?

How long do I have to return my order?

When will my return be refunded?

How do I know if my return has been received?

I would like to complain about a shipment/product

I have received an incomplete or damaged delivery, what should I do?

Why was my order canceled?

Will the purchase amount be debited to me if I cancel?

Returns & Refunds

What payment options are available?

How do I receive my invoice?

How secure is my data?

Payment

Can I redeem a gift card at a later date?

How can I buy a gift card?

My discount code is not working?

Multiple gift cards or discount codes per order?

I have not received a gift card?

How can I redeem a gift card retrospectively?

How long is the gift card valid for?

Discounts

Payment & Discounts

Can I have my address changed?

Can I change or cancel my order at a later date?

I have not received an order confirmation?

Where can I see my order overview?

My order cannot be found in the customer account?

Order

What is the Kazaar Exclusive Club?

Is the Kazaar Exclusive Club free of charge?

When will I receive the points for my birthday?

Will my Club Points expire at some point?

How can I redeem my points?

I have more questions about the Exclusive Club?

Kazaar Exclusive Club

How do I create a customer account?

How can I change my account information?

Why is my order not in my user account?

How do I change my password?

How do I manage my orders?

How can I delete my account?Updated 8 months ago