Kazaar Fragrances

After completing the payment process, your Kazaar order will be transferred directly to our merchandise management system. For this reason, most details can no longer be changed, including colors or sets.Only a full or partial cancellation and the adjustment of the billing or delivery address are possible, taking into account the shipping status. Please use the corresponding option in the contact form so that we can process your request efficiently.Once an order has reached the packing or shipping process, it can no longer be changed. In this case, we can no longer cancel or change the delivery address.If you no longer wish to receive your order, please do not accept it when it is delivered. It will automatically be returned to us and you will receive a refund via the payment method you used.

After completing the payment process, your Kazaar order will be transferred directly to our merchandise management system. For this reason, most details can no longer be changed, including colors or sets. Only a full or partial cancellation and the a

Can I change or cancel my order at a later date?

Order

Do you offer a returns policy?

How do I track my order?

Do I have to expect customs duties?

How long will it take for my order to arrive?

When will my order be shipped?"

Can I track my shipment with a tracking number?

What do I do if the delivery attempt fails?

What are the shipping options?

Is there anything missing from your order?

How can I change the time and place of delivery?

What applies to returns?

Shipping and Delivery

Do I have to pay the shipping costs for a return myself?

Can I return products that have already been used?

How long do I have to return my order?

When will my return be refunded?

How do I know if my return has been received?

I would like to complain about a shipment/product

I have received an incomplete or damaged delivery, what should I do?

Why was my order canceled?

Will the purchase amount be debited to me if I cancel?

Returns & Refunds

What payment options are available?

How do I receive my invoice?

How secure is my data?

Payment

Can I redeem a gift card at a later date?

How can I buy a gift card?

My discount code is not working?

Multiple gift cards or discount codes per order?

I have not received a gift card?

How can I redeem a gift card retrospectively?

How long is the gift card valid for?

Discounts

Payment & Discounts

Can I have my address changed?

I have not received an order confirmation?

Where can I see my order overview?

My order cannot be found in the customer account?

What is the Kazaar Exclusive Club?

Is the Kazaar Exclusive Club free of charge?

When will I receive the points for my birthday?

Will my Club Points expire at some point?

How can I redeem my points?

I have more questions about the Exclusive Club?

Kazaar Exclusive Club

How do I create a customer account?

How can I change my account information?

Why is my order not in my user account?

How can I delete my account?

How do I change my password?

How do I manage my orders?

Customer Account

Can I change or cancel my order at a later date?Updated 8 months ago